COVID-19 Resources for Aetna International members





COVID-19 resources for Aetna International members

The outbreak of coronavirus disease (COVID-19) has been declared a Global Pandemic. While the number of cases continues to rise, it is important we take the necessary control measures to prevent further transmission and reduce the impact of the outbreak.

The health, safety and well-being of our members is paramount. To ensure our members have seamless access to care during this situation, we will be supporting company-wide efforts and issuing the following coverage change.



·         If you meet the Centers for Disease Control and Prevention (CDC) guidelines for testing, and it’s requested by your doctor, we’ll waive the cost for testing. There may be a cost associated with your doctor visit.

·         For members located outside of the U.S, anyone who undergoes testing for COVID-19, as referred by a medical physician in an approved medical facility, will be reimbursed in full for the cost of the test and consultation.


Any members accessing this testing and looking for reimbursement should follow the standard claims filing process.


To confirm, members’ health benefits are not affected by the COVID-19 outbreak. Any medical advice and subsequent treatment will be covered by Aetna International, as it would any other eligible medical condition, in accordance with a member’s plan.

Containing the spread of this epidemic is a top priority that we all share. We have taken this action in support of this objective, and it is important to us that we provide solutions to help keep our members protected.

To find the latest updates on COVID-19, we encourage you to refer to the following websites:





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